Delivery & Shipping Policy

At Downtown Deli, we take great care to ensure that every order arrives in excellent condition. Many of our products are handcrafted, gourmet or temperature-sensitive, and we work closely with trusted courier partners to deliver them safely.

Delivery Areas

We currently deliver throughout South Africa.

Please note that frozen products are only available for delivery within Cape Town and the Overberg region due to the specialised temperature-controlled transport required.

Should a frozen product be ordered outside these delivery areas, Downtown Deli reserves the right to contact the customer to amend or cancel the order and issue a refund for the affected item(s).

Delivery Timeframes

Our standard lead time is 5–7 working days from receipt of payment.

Delivery times are estimates only and may vary due to:

• Product availability
• Seasonal demand
• Public holidays
• Weather conditions
• Courier delays
• Remote delivery locations

Customers will receive tracking information where available once their order has been dispatched.

Courier Partners

Downtown Deli uses reputable third-party courier companies to deliver orders throughout South Africa.

While we make every effort to ensure timely delivery, delivery schedules remain subject to the operating conditions of our courier partners.

Temperature-Controlled Deliveries

Frozen products are transported using dedicated temperature-controlled vehicles to maintain product quality and food safety.

Customers are requested to ensure someone is available to receive these deliveries.

Frozen and chilled products should be refrigerated or frozen immediately upon delivery.

Delivery Charges

Delivery charges are calculated at checkout based on the destination, weight and size of your order.

Any free delivery promotions will be clearly indicated on our website.

Failed Deliveries

If nobody is available to receive the delivery at the agreed address, additional delivery charges may apply for re-delivery.

Downtown Deli cannot accept responsibility for product deterioration resulting from unsuccessful delivery attempts where the customer was unavailable.

Delivery Inspection

Customers should inspect their order immediately upon delivery.

Any shortages, damaged products or incorrect items should be reported to us within 24 hours of receiving the order, together with photographs where possible.

Failure to report delivery issues within this period may affect our ability to investigate claims with our courier partners.